We offer free shipping on most U.S. orders over $35.

All orders will be scheduled for shipment in 1-2 business days after the order is placed, excluding holidays. This applies to Express orders as well. Orders placed after 11 a.m. PST on Fridays may not be processed for shipping until the following Monday morning.

Once your order has been processed for shipment, you will receive an automated shipping notification titled “Your package is on the way” This will contain your tracking information!

*If you do not receive your Tracking Email within 3 business days of placing your order, please check your Spam or Promotions folders.

Shipping Holidays: Our shipping facility and the carriers we use do not operate on the following holidays. If your order was placed on or around these holidays, please allow an additional 1-3 business days for your order to be processed.

New Year's Day - January 1, 2024
Martin Luther King Jr. Day - January 15, 2024
Presidents' Day - February 19, 2024
Good Friday - March 29, 2024
Easter Sunday - March 31, 2024
Memorial Day - May 27, 2024
Juneteenth - June 19th, 2024
Independence Day - July 4, 2024
Labor Day - September 2, 2024
Columbus Day - October 14, 2024
Veterans Day - November 11, 2024
Thanksgiving - November 28, 2024
Christmas Day - December 25, 2024

Shipping Disclaimer:
Once your order has shipped, Pool Elevate cannot be held liable for any damages or losses incurred in transit. While we take every precaution to ensure the safe delivery of your items, we are not responsible for circumstances beyond our control. As such, we strongly recommend monitoring the progress of your shipment using the provided tracking information and reaching out to the shipping carrier for any updates or concerns.

If you have any questions or require assistance, please don't hesitate to contact our Customer Support Team.